Cancellation & Refund Policy

This policy applies to reservations made directly with Kuzguncuk View Hotel (via our website, WhatsApp or phone). If you booked through a third-party platform such as Booking.com, Airbnb, TripAdvisor, Trip.com or Otelz, that platform's own cancellation terms — as shown to you at the time of booking — apply instead; please cancel or contact us through that same platform.

1. Prepayment

After you submit a reservation request, a member of our team contacts you to arrange a prepayment equal to one night's stay. This prepayment is not an extra charge — it is simply the first part of your total reservation amount. The remaining balance is collected when you arrive at the hotel.

2. Cancelling 30 days or more before check-in

If you cancel your reservation up to and including 30 days before your check-in date, any amount you have already paid — including your prepayment — is refunded to you in full.

3. Cancelling less than 30 days before check-in, or no-show

If you cancel with less than 30 days remaining before your check-in date, or if you do not arrive for your reservation ("no-show"), the full reservation amount is charged as a cancellation fee and is non-refundable.

4. How to cancel

Please send your cancellation request through the same channel you used to book:

• Booked on our website or via WhatsApp: message us on WhatsApp (+90 545 341 9191) or email ftfhotels@gmail.com.
• Booked by phone: please call the hotel directly on +90 216 341 9191 to request your cancellation.
• Booked through an OTA (Booking.com, Airbnb, TripAdvisor, Trip.com, Otelz, etc.): cancel through that platform's app or website, or contact their support — cancellations must go through the platform used for the original booking.

A cancellation is only effective once we (or the relevant platform) have confirmed receipt of your request; the date we receive the request, not the date you send it, determines which refund rule above applies.

5. Changes and rescheduling

If you'd like to change your dates instead of cancelling, contact us as early as possible — we're happy to move a reservation where availability allows, at no extra charge, without triggering the cancellation fee above.

6. EU/UK statutory withdrawal rights

Under the EU Consumer Rights Directive (Article 16(l)) and equivalent UK rules, the general 14-day "cooling-off" withdrawal right that applies to most online purchases does not apply to accommodation services booked for a specific date, such as a hotel stay. This is why our own cancellation terms above — not a 14-day withdrawal right — govern hotel reservations made with us.

7. Refund method and timing

Refunds are issued to the same payment method used for the prepayment, normally within 5–10 business days of the cancellation being confirmed. Bank processing times may add a few additional days beyond our control.

8. Contact

Questions about a specific reservation or this policy? Email ftfhotels@gmail.com, call +90 216 341 9191, or message us on WhatsApp.